Flight School Security Awareness Training for Aircraft and Simulators

October 26, 2004
Scenarios – Flight School with Airplanes

Question
An individual who is in-between lessons approaches you at the customer service center. He asks you some questions about future lessons but he appears very agitated. You try to answer his questions but he snaps at you and constantly interrupts you. Something is obviously bothering him.

Answer
Your first response should be to question the individual. In this scenario, the first order of business is to determine what is bothering the student. Their response(s) to your questions will help you determine if the training should continue, be rescheduled for a later date/time, or if you need to inform your supervisor or contact your local law enforcement agency because the situation is more volatile then first suspected. When questioning the individual, questions and/or questioning techniques should be directed at the exhibited behavior deemed suspicious or questionable. It could be the individual is just having a bad day, i.e., students own frustration based on their personal assessment of their ability and performance, feeling like they’ve reached a learning plateau, just a bad training day, etc.

Back To Flight School Security Table of Contents